New car 4 days failed 4S shop refused to change the car can not give the cause of the failure

Every time you have a car in your life, it is worthwhile to have a few possessions. The basic purpose of a consumer owning a car is to make travel more convenient, or to have a more comfortable and safer way of traveling, and cars that he does not want to own bring extra trouble to himself. But after buying a new car a few days later, there was a fault involving driving safety. Can you be happy again?

The car failed for 4 days

Mr. Beijing Benz C180L car advocate in Wuhan, in the evening of August 31, drove home with a newly bought car, suddenly turned to failure when the car was re-entering the garage, causing the body to scrape next to the car. Pillar, see the instrument panel driving the computer to display the power steering error See the user manual, after a few minutes but returned to normal. Therefore, Mr. Li decided to drive the car back to the 4S shop the next day. The Mercedes-Benz C180L is a new car proposed by Mr. Zhang on August 28 at the Wuhan Xingwei Mercedes-Benz 4S shop. It took only less than 4 days before the incident took place, and it only traveled more than 270 kilometers.

The problem is serious 4S shop refused to talk about changing the car can not give fault

In the 4S shop, after a detailed inspection, the computer detected that Mr. Li’s car had a fault at 128 km, and the second time it appeared at 272 km, which was when the car was reloaded at night. After the diagnosis appeared, Mr. Li felt a little scared. If this problem arises in normal driving, it is a big security risk. After some inspections, 4S maintenance personnel indicated to Mr. Li that there was a fault in the steering system, but the specific reason was not given. As a result, Mr. Li directly found the technical director of the 4S store and asked if the fault of his car was a safety hazard. The technical director said that it is not possible to judge whether there is any problem at present, but to send the manufacturer's fault code to the manufacturer, it is necessary to wait for the manufacturer's reply before deciding. During the waiting period, the 4S shop did not mention the transfer plan but set up a maintenance compensation plan for Mr. Li. He was rejected by Mr. Li. As of the deadline, the 4S shop has not given a clear solution.

Editor Comments: Xiao Bian looked through the Internet and found that Beijing Benz Motors Co., Ltd. had filed a recall plan with the AQSIQ in July and recalled the production of 2016 from January 21, 2016 to March 21, 2016. A total of 9 Beijing-based Mercedes-Benz Class C and GLC SUV passenger cars. Due to software reasons, some of the vehicles within the scope of the recall may not have electronic steering assistance at the time of parking, posing a security risk. The recalled model and the cause of the malfunction were Mr. Li’s purchase of the Beijing Mercedes-Benz C180L sedan in August. Why did the recalled vehicle handle it properly, but did the stored vehicle fail to handle the fault or did the C180L have another unknown fault potential? Why 4S will give maintenance program, the new car only a few days out of such a big security risk, but also consumers need to repair cars at their own expense? How to convince consumers?! Beijing Benz manufacturers should actively deal with this issue, do not let consumers Only after an accident did you know how to deal with it.