China Consumers Association announced yesterday that the National Consumers Association has accepted complaints about auto products in 2014. Among the many automakers, Shanghai Volkswagen has the largest number of complaints, 863, followed by Changan Ford, Shanghai GM, FAW Volkswagen, Beijing Hyundai, Dongfeng Nissan, etc. In response to FAW-Volkswagen's new sagitar shaft door, China Consumers Association said it will continue to pay attention.
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After-sales service complaints will increase according to the statistics of China Consumers Association. Last year, the National Consumers Association accepted more than 14,000 complaints related to automobiles (including parts and components). Product quality, contract disputes and after-sales service problems were the main causes of complaints. More than 70% of the amount. China Consumers Association pointed out that although the quality of automobiles accounted for more than 40% of the complaints, the proportion is likely to decline in the future, and the disputes between the sales and after-sales services will increase. The complaints about car sales and maintenance services mainly involve four aspects, namely, compulsory consumption, contract issues, car quality and maintenance service costs.
According to the analysis of China Consumers Association, this is because the competition of automobile brands has intensified, the pressure on automobile dealers is high, and the profit rate of the whole vehicle has decreased, which has led to the problem of false propaganda and bundle sales of dealers, which has increased complaints from sales terminals. In addition, because the vehicle maintenance technical information can not be effectively disclosed, resulting in monopoly of maintenance information, the overall maintenance level of the car is not satisfactory. Coupled with the high price of auto parts, the counterfeit parts are mixed, and the quality of 4S shop maintenance is not satisfactory, which makes the after-sales service disputes increase.
Shanghai Volkswagen is the most complained. The statistics of the China Consumers Association show that 56 brands have been complained to consumers by consumers. Among them, Shanghai Volkswagen has the largest number of complaints, reaching 863, followed by Changan Ford, Shanghai GM and FAW-Volkswagen. Shanghai Volkswagen's quality, counterfeiting, contract and after-sales service rank first in the 56 complaints. However, when it comes to security issues, FAW-Volkswagen has been the most complained, with eight.
In terms of cars, the China Consumers Association pointed out that last year, the German auto complaints accounted for 15.97% of the total number of complaints in the whole year, ranking first, followed by independent brands, Japanese and American.
However, China Consumers Association also pointed out that the proportion of these complaints is generated by absolute numerical comparison, and the volume of complaints about automobile products is basically proportional to the market share. However, the relative proportion of auto complaints involves different factors such as different car ownership of different brands and different sales in different years. Consumers should also consider these factors for comprehensive analysis and judgment.
Sagitar "broken shaft door" is still concerned about the FAW Volkswagen new sagitar broken shaft door incident, China Consumers Association said that in October last year, FAW Volkswagen submitted a recall report to the General Administration of Quality Supervision and Quarantine, which will be assembled in China. 563,605 FAW-Volkswagen new sagitars for the rear suspension of the pole. However, after the Consumers Association learned that consumers were dissatisfied with the Sagitar Broken Shaft recall program, they believed that the program did not fundamentally eliminate security risks.
After receiving the group complaints, China Consumers Association first communicated with FAW-Volkswagen. However, due to the great differences between the operators and consumers, and the investigation of the defects of the AQSIQ has not yet ended, the case has not been effectively resolved. At present, the measures taken by FAW-Volkswagen Sales Co., Ltd. have begun to be implemented, and its effectiveness, China Consumers Association and related rights organizations are paying more attention.
According to the reporter's understanding, in response to the new Sagitar "broken shaft door" incident, in addition to the Jingshi Law Firm has established the Volkswagen Sagitar rights group, Beijing Shengyun Law Firm also announced that it will be the public welfare agent of the Volkswagen Sagitar owners. 